FAQs

PAYMENTS

What payment methods can I use?

We accept the following methods of payment: Paypal and Direct Deposit into our bank account. All payments are in AUD.

Please note: orders will not be processed until full payment has been received by Creative Space.

Will my payment details be secure?

When purchasing from Creative Space your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@northernbeachesfurniture.com.au

ORDERING

How do I order?

All purchases are made using our easy 3-Step Online Ordering System. When you have found something you would like to buy you will be asked to customise it to your particular requirements, by selecting the width and finish from the drop-down menus (size options are in 10cm increments). When you are done click “ADD TO CART”. You can add as many products as you like to your shopping cart, and edit the quantities and products by clicking on “My cart” in the top right hand corner of the page. When you would like to proceed to payment, click on the “PROCEED TO CHECKOUT” button to finalise your purchase order.

What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details and receipt of payment. After your order is processed (72 hours after placing order), we will notify you by email and/or SMS when we expect your order to be ready. We will contact you again when your order is ready to arrange a suitable delivery time. If you have any queries about your order you can contact us at any time by phone or email.

Will I need to assemble my furniture when it arrives?

There is absolutely no self-assembly with Creative Space.  All our furniture items come fully assembled by professional joiners. That’s the beauty of buying locally made furniture. They do not need to come in boxes and they do not need to be put together. So you are free to start enjoying your furniture from the moment it arrives.

Do you offer a measuring service?

No, all Creative Space is sold online and is semi-customised by you according to your individual requirements.

Do you have a shop or showroom?

Creative Space is an entirely online shop – there is no showroom. This helps to keep costs low. We do not hold stock as each item is made to order specifically for each customer.

What materials do you use?

At Creative Space we only use the best materials and suppliers across our entire range.

We use BLUM hinges and runners on all drawers. BLUM are widely considered in the industry to be among the best.

We use the same top grade sheet materials as the high quality custom joiners and cabinet makers.

All our carcasses and drawers are constructed using 16mm high moisture-resistant white particle

board. All our coloured textured board is moisture resistant MDF.

Our ply products are 18mm thick ply with white laminated face.

All polyurethane (painted) components are professionally sprayed with 6 coats to ensure a superior finish.

DELIVERY

Where does Creative Space deliver to and how much does it cost?

We are currently offering free delivery to anywhere on Sydney’s Northern Beaches and selected local postcodes (usually $90 minimum). For delivery prices to all other postcodes please use the “calculate shipping” button in the checkout section.

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Please Note: Furniture is normally delivered in flat pack form to save money on delivery. Your furniture will be arriving fully assembled, but you will not be charged for the size and weight of your item, only by postcode.

Can I arrange my own collection?

Yes. Any order can be collected from our Manly workshop. We advise any customer who goes down this route to hire the services of a professional furniture removal firm with appropriate insurance. If you are not present at the collection you will need to entrust them with signing for the furniture as undamaged.

Please note: We do not carry stock other than individual customer orders.

When can I expect my order?

All orders are custom-made orders. This means the goods are made to order specifically for you as per your online selection. The estimated lead time of which is approximately 4-6 weeks. At certain times of the year this may extend to 8-10 weeks, such as in the lead up to Christmas.

Note: If your order can not be fulfilled within these standard lead times, you will be notified within 72hours of placing your order. At this point you will be offered the option to proceed with the order at an extended lead time or cancel for a full refund.

RETURNS

Returns Policy

Your self-customised furniture will be made to order specifically for you, so it is important that you make your selection carefully. We want you to be delighted with your purchase, and we stand proudly by the design, quality and service we offer our customers. If however, you do not love your furniture, you can return it within 7 days. A cancellation fee applies (see below).

Returns Fee: A 30% CANCELLATION FEE plus the return shipping costs applies. Where delivery fee was waived, the waived delivery fee will also have to be paid.

If you do decide to return the goods please call us to collect them from you. We will inspect the furniture upon collection to ensure that it is undamaged and in original condition.

If the products arrive damaged?

Your furniture will be delivered to you fully assembled and in person by Creative Space personnel.  Furniture should be thoroughly inspected before signing for delivery. If there is any damage you may refuse the delivery.  Once signed you are accepting the goods as undamaged.

This does not affect your statutory rights.

Cancellation Policy

We will give each new order 72 hours in which time you can cancel and obtain a full refund with no costs incurred. If you change your mind after the 72 hours and before delivery it will incur a 30% cancellation fee. If you cancel once the order has been shipped or you refuse an order it will fall under the standard returns policy.

Refunds will be issued within 72 hours of cancellation or receipt of goods. We will only issue a refund to the original purchaser. We reserve the right to withhold all or part of your refund if items are considered damaged at pick-up inspection.

How to return?

Please call or email info@northernbeachesfurniture.com.au with your original order number, what product(s) you are returning, and your name. We will then call you and arrange a collection time.

Warranty

Our BLUM hinges and drawer runners are covered with a 10-year warranty. Creative Space must be notified within 7 days of any failures, and this is subject to inspection by Creative Space personnel.

Creative Space reserves the right to decide whether a component should be repaired or replaced. Creative Space customer service must be notified of any defect within 7 days of the defect occurring.

Wear and tear of the cabinet is not covered under any warranty with Creative Space, this includes but is not exclusive to scratches, chips and colour fading.

Replacement of any polyurethane or melamine board may vary in colour to the original.

The drawer fronts, doors and adjustable feet will need re-adjusting if the cabinet is moved from where Creative Space originally placed the cabinet. This is not covered in Creative Space warranty.

The warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty. Warranty is only valid with a copy of a receipt for proof of purchase.